fe99 Privacy Policy
Your personal information is very important to us. This policy describes in detail how fe99 collects, stores, and protects information.
Table of Contents
01 Introduction and Scope
fe99 ("we", "our", or "platform") operates an online betting and casino service for players in Bangladesh. This privacy policy describes how we manage your personal information when you use our website (https://fe99.cam), register, or use our services.
This policy applies to all visitors to our website as well as registered account holders. By using fe99's services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
fe99 is committed to your privacy. We use SSL encryption technology to keep all your information secure and do not disclose your information to any unauthorized third parties.
02 Information We Collect
We collect various types of information to provide our services. This information can be divided into two main categories:
2.1 Personally Identifiable Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID card or passport number (for KYC verification)
- Current address
- Payment account details (bKash, Nagad, Rocket, or Upay number)
2.2 Activity and Technical Information
- IP address and device identity
- Browser type and version
- Operating system information
- Traffic source and navigation patterns
- Game play history and betting transaction records
- Deposit and withdrawal transaction history
- Login time and session information
03 How We Collect Information
fe99 collects your information in the following ways:
3.1 Information Provided Directly
You provide information directly when you register on our platform, update your account profile, request deposits or withdrawals, submit KYC documents, or contact our support team.
3.2 Automatically Collected Information
When you use our website, certain information is collected automatically through cookies, log files, and similar technologies. This includes your browsing behavior, preferred games, and site usage patterns.
3.3 Information from Third Parties
For the purpose of identity verification and fraud prevention, we may sometimes collect information from trusted third parties. Such information is used solely to meet legal and regulatory obligations.
04 Purpose of Using Information
We use the information we collect only for legitimate and transparent purposes. fe99 may use your information for the following:
4.1 Service Operations
- Creating, managing, and verifying your account
- Processing transactions — completing deposits and withdrawals
- Providing bonuses and promotional offers
- Managing the VIP program
- Personalizing the gaming experience
4.2 Security and Compliance
- Preventing fraud and money laundering
- Ensuring account security
- Completing the KYC (Know Your Customer) process
- Verifying age and preventing minors from accessing the platform
- Implementing responsible gambling policies
4.3 Communication and Support
- Sending transaction confirmations and account-related notifications
- Providing customer service and support
- Resolving technical issues
- Sending promotional messages with your consent
4.4 Service Improvement
- Monitoring and improving website performance
- Analyzing user experience
- Developing new services and features
05 Sharing Information with Third Parties
fe99 does not sell, rent, or give your personal information to anyone for commercial purposes. However, limited information sharing may occur in the following situations for service operations:
5.1 Service Providers
Necessary information may be shared with payment processors (bKash, Nagad, Rocket, Upay), identity verification, fraud detection, and IT service providers. These third parties process information only for specific tasks and are bound by strict confidentiality agreements.
5.2 Game Software Providers
Game providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming may receive limited information necessary to operate their games. This information is used only to ensure gameplay and maintain fair play.
5.3 Legal Obligations
We may be required to disclose information as part of a court order, government directive, or legal process. In such cases, we will disclose only as much information as is necessary.
We never sell or provide your information to third parties for marketing or advertising purposes. Your financial information is highly sensitive and is stored with the highest level of security.
06 Cookies and Tracking Technologies
Our website uses cookies and similar technologies that help improve your browsing experience.
6.1 Essential Cookies
These cookies are essential for the basic functionality of the website. They maintain your login session, ensure security, and prevent fraudulent activity. Disabling these cookies will prevent the website from functioning properly.
6.2 Functional Cookies
These cookies remember your preferences and settings, such as language preferences and game customization options. They make your experience more personalized.
6.3 Analytics Cookies
We use analytics tools to analyze website usage and improve our services. This data is generally processed in an anonymous form.
You can disable non-essential cookies through your browser settings, though this may affect some features of the website.
07 Data Storage and Security
fe99 follows industry-standard security measures to keep your personal information secure.
7.1 Security Measures
- Use of SSL/TLS encryption for all data transmission
- Encryption of data stored in databases
- Two-Factor Authentication option
- Regular security audits on servers
- Strict role-based access control for data
- Anomalous activity detection system
7.2 Data Retention Period
We retain your information for the period it is needed. Information for active accounts is retained while the account remains active. Even after account closure, certain information may be kept for a specified period to meet legal and regulatory obligations.
7.3 Response to Data Breaches
In the event of any security breach, we will immediately notify affected users and take prompt steps to mitigate the damage.
08 Your Rights
As a user of fe99, you have the following rights over your own information:
8.1 Right to Access Information
You may at any time request a copy of the information we hold about you. We will respond to your request within a reasonable time.
8.2 Right to Correct Information
If any information stored in your account is incorrect or incomplete, you may request a correction. Most information can be updated directly from your account settings.
8.3 Right to Delete Information
In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations or ongoing disputes.
8.4 Right to Opt Out of Marketing Communications
You may unsubscribe from our promotional emails or messages at any time. Doing so will not affect necessary communications related to your account transactions and security.
8.5 Right to Object to Processing of Information
In certain circumstances you may object to the processing of your information. This right may not be absolute if we have a legitimate reason to process the information.
To exercise any of the above rights, email us at [email protected].
09 Protection of Minors
fe99 strictly does not provide services to anyone under the age of 21. We take the protection of minors very seriously and take the following steps:
- Age is verified at the time of registration
- Identity documents are verified during the KYC process
- Additional age verification documents may be requested in suspicious cases
- Transactions are kept on hold until verification is complete
If you become aware that a minor is using our platform, please notify us immediately at [email protected].
This platform is for users aged 21 and above only. We do not knowingly collect information from minors, and any such information found will be deleted immediately.
10 Policy Changes
We may update this privacy policy from time to time. Reasons for changes may include:
- Compliance with legal and regulatory changes
- Introduction of new services or technologies
- Improvements to security measures
- Clarifications based on user feedback
If any significant changes are made, we will publish a notice on the website and inform registered users by email. Continued use of our services after the changes will mean you agree to the updated policy.
The "Last Updated" date at the top of this page will always show the date of the most recent revision.
11 Contact
If you have any questions, concerns, or requests regarding this privacy policy, please reach out to us through the channels below. Our support team is available 24 hours a day, 7 days a week to assist you in Bengali.
Privacy-related email
Live Chat Support
24/7 Bengali live chat — available on the website
Email response time
Usually within 24-48 hours
When sending any formal request related to data protection, please contact us from your registered email address and clearly state the subject of your request. This will help us verify your identity quickly and process your request.