Responsible Gaming is Our Priority at fe99
Entertainment should never become a burden — fe99 helps you enjoy online betting in a safe and balanced way. Use our tools, set your own limits, and play responsibly.
Our Core Principles
Player Protection Comes First
fe99 believes that every player's safety matters more than profit. We ensure protective measures are in place on every account.
Set Time and Money Limits
You decide how much time and money you spend on gaming. Set daily, weekly, or monthly deposit limits and avoid overspending.
Self-Exclusion Feature
If needed, temporarily or permanently close your account for a set period. Our support team is available 24/7 to help with this.
Play for Entertainment, Not Dependency
Betting is a source of fun, not a way to earn income. Be aware of your state of mind when playing, and avoid placing excessive bets in the hope of winning.
Access by Minors is Prohibited
fe99 strictly prohibits registration and betting by anyone under 21. We urge parents and guardians to monitor their children's access to online platforms.
Do Not Hesitate to Ask for Help
Gambling addiction is a human problem. If you or someone you care about is struggling, contact our 24/7 live chat support — we are here for you.
What Responsible Gaming Is and Why It Matters
What Does Responsible Gaming Mean?
Online betting and casino games can be a legitimate form of entertainment, but they remain healthy only when players stay aware of their own limits. Responsible gaming means betting within your means, respecting time limits, and never seeing gaming as a solution to financial problems. fe99 believes every player has the right to behave responsibly, and we are committed to creating that environment.
Why Is the 21+ Age Limit Important?
Online betting and casino games are strictly for those aged 21 and above. Participating in gambling at a young age is harmful both mentally and financially. fe99 verifies age at registration and takes strict measures to protect minors. If you are a parent or guardian, we recommend using parental control software on your device to prevent children from accessing sites of this kind.
Set Financial Limits
Setting deposit limits is an important part of responsible gaming at fe99. From your account settings, you can set a maximum deposit amount on a daily, weekly, or monthly basis. The minimum deposit is ৳100 — so you can enjoy a fun experience even with a small amount. Once a limit is set it takes effect immediately, and increasing it requires a waiting period so that decisions are not made impulsively.
Time-Outs and Taking a Break
Playing for long stretches at a time reduces concentration and judgment. fe99 gives you the option to take a break for a set period. Set a time-out from 24 hours up to 30 days — during this period logging in and placing bets on your account will be completely disabled. This break helps you think with a clear head and review your gaming habits.
Self-Exclusion — When You Need More Than a Break
If you feel that gaming is getting out of your control, self-exclusion is an effective step. Contact fe99's live chat support and we can close your account for a specific period — such as 6 months or 1 year — or permanently. During self-exclusion you will not be able to open a new account and no bonus offers will be sent to you.
Warning Signs of a Problem
If you notice the following signs, it means gaming has started to have a negative impact on your life — it is time to seek help.
- Feeling a repeated urge to bet more in order to recover money you have lost
- Prioritising gaming over family, friends, or work
- Borrowing money or breaking into savings to fund gaming
- Hiding how much you are betting from your family
- Feeling restless, irritable, or anxious when not playing
- Gaming affecting your daily routine, sleep, or eating habits
- Repeatedly trying to stop playing but failing each time
If you notice these signs, do not blame yourself. This is a solvable problem and it is possible to overcome it with the right help. Contact fe99's 24/7 live chat.
Protective Tools and Measures
Deposit Limits
Set your own maximum deposit limit on a daily, weekly, or monthly basis. Lowering a limit takes effect immediately; raising one takes effect after a waiting period.
Time-Out
Temporarily suspend your account for 24 hours up to 30 days. During the time-out, betting, deposits, and withdrawals are paused.
Self-Exclusion
Contact support for long-term or permanent self-exclusion. Bonus emails and notifications are turned off during the exclusion period.
Activity History
View your betting history and deposit and withdrawal logs from your account at any time, and track your own spending.
Assess Yourself
Ask yourself the questions below. Answering honestly will help you become aware of your gaming habits.
Am I playing within my set budget?
Can I accept a loss, or do I keep coming back?
Is gaming affecting my time with family or my relationships?
Am I playing to escape stress, depression, or loneliness?
Is the money I use for gaming coming from daily needs or savings?
Can I stop playing whenever I choose?
Need Help? We Are Always Here for You
fe99's 24/7 Bengali live chat support team is ready to help you with any issue — whether it is self-exclusion, setting deposit limits, or a time-out. You can also reach us by email: [email protected]
View Casino FAQAdvice for Parents and Guardians
Keep Children Safe Online
Online betting platforms are strictly for adults. Use parental control software to prevent your child or any underage family member from accessing sites of this kind. Keep age-based filters enabled in your device's browser or operating system.
Family Awareness
Every member of the family should understand that online betting is adult entertainment and carries financial risk. Have open conversations and introduce children to healthy money management habits. If someone in the family is struggling, encourage them to seek help without judgment.