fe99 Terms and Conditions

1 General Provisions and Definitions

These terms and conditions ("Terms") govern the use of the fe99 platform and all related services. By browsing the fe99 website, registering an account or using any service, you are considered to have agreed to these Terms.

1.1 Definitions

• "Platform" — The fe99 website, mobile version and all associated services.
• "User" or "Member" — A person who has opened an account on fe99 and is using its services.
• "Bet" — The amount of money placed by a user to participate in any game.
• "Bonus Funds" — Additional balance granted under promotional activities.
• "Wagering Requirement" — The total amount of bets required before a bonus can be withdrawn.
• "KYC" — The customer identity verification process (Know Your Customer).

1.2 Scope of Application

These Terms apply to all services provided on the fe99 platform, including sports betting, casino games, live casino, slot games and other gaming services. Where separate terms exist for a specific promotion or game, those terms will apply alongside these general Terms.

2 Service Eligibility and Account Registration

2.1 Age Requirement

fe99 services are available only to persons aged 21 or older. By registering, you confirm that you are at least 21 years old. fe99 may at any time request relevant documents to verify your age.

2.2 One Account Rule

Each user may operate only one account. Opening multiple accounts by the same person, the same household, the same device or the same IP address is strictly prohibited. If duplicate accounts are detected, all associated accounts will be closed immediately and any bonuses earned will be cancelled.

2.3 Registration Information

All information provided at the time of registration must be accurate, complete and current. If any information changes, the member must notify fe99 Support immediately. Providing false information may result in account cancellation.

3 Account Security and Verification

3.1 Responsibility for Login Credentials

The user is responsible for keeping their login credentials (username, password) completely confidential. Sharing login credentials with anyone else is prohibited. If you suspect unauthorised use of your account, you must notify our Support team immediately.

3.2 KYC Verification

fe99 may at any time request the following documents to verify a member's identity:

• A clear copy of a National ID Card (NID) or passport.
• Proof of ownership of a mobile banking account (bKash, Nagad, Rocket or Upay).
• A recent bank statement or utility bill (for address verification).

If the requested documents are not submitted within 7 (seven) business days, the account may be temporarily suspended.

3.3 SSL Protection

The fe99 platform uses SSL encryption technology to keep all user information and financial transactions secure.

4 Deposit and Withdrawal Policy

4.1 Accepted Payment Methods

The payment methods currently accepted on fe99 are bKash, Nagad, Rocket and Upay.

4.2 Deposit Rules

• Deposits must be sent from a registered mobile banking account.
• Deposits from third-party accounts are not accepted.
• Please keep your transaction reference number.

4.3 Withdrawal Rules

• Withdrawal requests can only be made from a verified account.
• Withdrawal funds will be sent only to the mobile banking account from which the deposit was made.
• Withdrawals are typically completed within 15 minutes to 2 hours, but may take longer if a verification process is ongoing.
• Withdrawals may be restricted until the wagering requirement of any active bonus has been met.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members on fe99 can receive a 200% bonus on their first deposit up to ৳20,000. The following conditions must be met to receive this bonus:

• A minimum deposit of ৳100 is required to qualify for the bonus.
• Before withdrawing the bonus amount, you must wager 25 times the total of the bonus and the deposit (wagering requirement: 25x).
• The wagering requirement must be completed within the set period from the date the bonus is received.
• Each user is eligible for this bonus only once.

5.2 General Bonus Rules

• Bonus balance cannot be withdrawn directly; it becomes withdrawable only after the wagering requirement has been met.
• More than one bonus cannot be active at the same time.
• fe99 reserves the right to modify, suspend or cancel bonus offers at any time.
• If bonus abuse is suspected, fe99 may cancel the bonus and investigate the associated account.

5.3 VIP Program

The fe99 VIP program has three tiers: Bronze, Silver and Gold. Members can advance to higher tiers based on regular play and enjoy weekly cashback benefits.

6 Betting and Gaming Rules

6.1 Fair Play Policy

All games on the fe99 platform are operated in accordance with a fair play policy. All members are guaranteed a neutral and fair experience. Artificially influencing game outcomes is strictly prohibited.

6.2 Betting Limits

Specific minimum and maximum bet limits are set for each game and market. These limits are displayed in the game interface and fe99 reserves the right to change them at any time.

6.3 Technical Issues

If a bet remains incomplete due to a network outage, server issue or other technical reason, fe99 will investigate the transaction and endeavour to provide a fair resolution. The final decision rests with fe99.

7 Prohibited Activities and Conduct

The following activities are strictly prohibited and may result in account cancellation and forfeiture of funds earned:

• Operating multiple accounts.
• Coordinated betting or "arbitrage" betting with the intent to gain an unfair bonus advantage.
• Any form of fraud, manipulation or deceptive activity.
• Playing games using software bots, automated programs or artificial intelligence.
• Money laundering or illegal financial activity.
• Threatening, harassing or insulting other members.
• Unauthorised access to or hacking attempts on the fe99 system.
• Conducting transactions using third-party payment methods.

8 Responsible Gambling and Self-Exclusion

8.1 Responsible Gambling Commitment

fe99 takes responsible gambling seriously. We encourage members to bet only within their means. Betting should be a form of entertainment, not a source of income.

8.2 Self-Exclusion

If a member feels that their gambling is getting out of control, they can contact [email protected] to request a temporary or permanent closure of their account.

8.3 Setting Limits

Members can set the following limits via 24/7 live chat or email:

• Daily, weekly, or monthly deposit limits.
• Account pause for a specific period of time.
• Limits on bet amounts.

Visit our Responsible Gaming page to learn more.

9 Intellectual Property

All content displayed on the fe99 website — logos, designs, text, graphics, software, and other elements — is the intellectual property of fe99 or its licensors. Copying, distributing, modifying, or commercially using this content without prior permission is prohibited.

Game content is protected under the intellectual property rights of the respective game providers.

10 Limitation of Liability

fe99 bears no responsibility for the following:

• Losses caused by the user's internet connection failure.
• System malfunctions caused by third parties.
• Faults in the user's own device or software.
• Unauthorized access resulting from the user's failure to notify the relevant authority.
• Indirect or incidental losses arising from gaming.

fe99 always strives to provide a reliable and uninterrupted service, however temporary disruptions may occur due to technical reasons.

11 Account Suspension & Closure

11.1 Closure by fe99

fe99 may suspend or permanently close an account without warning for the following reasons:

• Any violation of these terms and conditions.
• Evidence of fraud or bonus abuse.
• Failure to complete KYC verification or provision of false information.
• Suspicion of illegal activity.

11.2 Closure by the User

Any member may close their account at any time by contacting [email protected]. Verified balances are withdrawable before account closure, however conditional bonus balances will be forfeited.

12 Dispute Resolution

If a member has a complaint or dispute, they should first contact us via 24/7 live chat or at [email protected]. Our support team will work to resolve the complaint as quickly as possible after it is received.

Honesty and transparency are always maintained in dispute resolution. Final decisions are made based on a review of transaction logs, game records, and other evidence.

13 Changes to Terms and Conditions

fe99 reserves the right to modify these terms and conditions at any time. For important changes, members will be notified by email or through a notice on the site.

Continued use of the service after updated terms and conditions have been published will be considered acceptance of the new terms. Members are therefore advised to visit this page regularly.

14 Contact Information

If you have any questions or comments about these terms and conditions, please contact us through the following: